Frequently Asked
Questions
If you came across an Aarco product image you can’t find in our catalog, don’t worry! Many of Aarco’s products are fully customizable, and we can create unique configurations tailored to your specific needs. Many of our components are interchangeable, allowing you to mix and match elements like frames, marker trays, and mounting options within the same collection. If you’d like to replicate a specific look or need guidance on achieving a certain configuration, please reach out! Our team will be happy to help you create the ideal display solution.
Aarco uses durable and functional high-performance materials when producing its writing surfaces. We use top-quality surfaces like porcelain and glass, which withstand daily use and minimize ghosting or staining. Many of our products feature industrial finishes and can include eco-friendly options, ensuring that our boards provide a reliable and sustainable solution for any setting, from classrooms to corporate offices.
To keep your Aarco board in optimal condition, we recommend regular cleaning with a soft cloth and a gentle household cleaner suitable for your writing surface. Avoid abrasive materials or harsh chemicals, especially for specialty boards, to maintain their finish and prevent damage. For glass/porcelain writing surfaces, daily or
weekly cleaning (depending on usage) can help prevent ghosting and ensure clear writing surfaces. Refer to your product’s specific care guide for additional details.
At Aarco Products, we strive for excellence with all our products. However, if you experience any issues with your order, please contact our customer service team at sales@aarcoproducts.com. We aim to resolve concerns promptly and typically respond within 1–2 business days. Depending on the nature of the issue, we may arrange a replacement, repair, or troubleshoot your issue. Your satisfaction is important to us, and we’re here to ensure a smooth resolution process.
We strive to deliver as quickly and efficiently as possible. Our standard lead times vary depending on the product and order specifications. Typically, stock items without customization have a lead time of 7-10 business days. Custom projects, larger orders, or items requiring special finishes may range from 4–6 weeks or longer. If you have specific deadlines, contact us, and we’ll do our best to accommodate your needs.
Aarco offers a standard warranty starting at one year, with select products covered for up to 50 years or even for the life of the building. For detailed and current warranty information, please visit our resources page.
